Payments and invoices | Spire Healthcare (2024)

  • I've received a hospital invoice, how can I pay?

    Self-funding patients

    Once you have attended your appointment and received a request for payment from us, you can make an online payment.

    If you would like to pay by bank transfer or pay over the phone, contact our Customer Services team.

    Insured patients

    When a charge has been submitted to your insurer but a shortfall has meant you have a balance to pay, your insurer will usually contact you to confirm the level of contribution you will need to make and the reasoning for their assessment.

    Once Spire Healthcare has been made aware of the shortfall we will write to you and our correspondence will confirm we had attempted to submit the balance to your insurers, but have been advised you have a contribution to make. The breakdown of the charges you receive from us will also state “Insurer advised patient liability” along with the balance that has not been covered by your policy.

    If you are ever unsure we recommend you call your insurer to confirm what they have assessed or speak to our Customer Services team.

    NHS patients

    During your stay you’ll need to pay for personal items such as newspapers, meals for your visitors or telephone calls as these costs are not covered by the NHS.

    We'll ask you for your credit or debit card details when you come into hospital and will keep these details until all sundry items have been paid in full.

    Make a payment online

  • How can I make payment for an upcoming procedure?

    Give the hospital you are due to attend a call to make a down payment towards an upcoming appointment.

    Find your Spire hospital

  • I've received a consultant invoice, how can I pay?

    Your consultant will charge for their professional fees covering their time and expertise to perform the procedure, usually alongside a separate consultation fee.

    These fees should be paid directly to your consultant or their representative.

  • I've received an invoice but I have private medical insurance

    In most cases, we can rebill a charge to your insurer for you.

    Please contact our Customer Services team and we can get the charge redirected for you. We will need some information to complete this:

    • Which insurer you're covered by
    • Your policy or membership number
    • A claim or authorisation code

    If you don’t have these details your insurer should be able to supply them to you.

    Please note that there are certain items, including but not limited to take home medications and physiotherapy aids, which we are contractually unable to bill to your insurer directly. In these instances we will ask you to make payment to Spire Healthcare and reclaim any eligible costs from your insurer.

    Contact our Customer Services team

  • I’ve received a bill from you, but my consultant has also billed me for the same procedure

    Self-funding patients

    For most procedures performed in outpatients, or a consultation room, it is normal to receive an invoice from both Spire Healthcare and your consultant.

    Your consultant will charge for their professional fees covering their time and expertise to perform the procedure, usually alongside a separate consultation fee. These fees should be paid directly to your consultant or their representative.

    Spire Healthcare will charge for the cost of the procedure itself, covering the use of equipment, facilities and consumables. These fees are separate to those charged by your consultant and should be paid to Spire Healthcare.

  • Why has my insurer billed me for take home medication or items like crutches or a physiotherapy support?

    Insured patients

    We have contracts with your insurer that allow us to bill them on your behalf. These contracts prevent us from billing take home items such as medications or crutches directly to them.In almost every case they will not cover these items and they will be billable to you.

    This does not mean your insurer will refuse to assess these items for you, so you may be able to reclaim the cost against your policy. We recommend that you confirm this with your insurer and in the event that your insurer will assess the charge, we can provide you with a receipted invoice upon payment to allow you to seek reimbursement.

  • My insurer says I need to make a payment to Spire Healthcare, but I don’t have my patient ID and case number

    Insured patients

    It’s quite normal for your insurer to contact you before they advise Spire Healthcare of a charge being due from yourself.

    All you need do is to wait to be contacted from Spire Healthcare directly. We will confirm how you can make payment of your account.

  • I thought I'd already paid for this account when I attended the hospital?

    Self-funding patients

    It is more usual for outpatient costs to be collected after treatment. Payment for inpatient and day case appointments are often taken before treatment.

    When you attend the hospital we will take a swipe of your card details which is applied to your patient account. Once your invoice has been created we'll write to you to confirm when payment will be collected.

    If you are uncertain we would advise that you check with your card provider or contact our Customer Services team.

    Contact Customer Services

  • The hospital has asked me for my card information on the day. How will payment be taken?

    Self-funding patients

    Your card details will be taken at the hospital and added to your account with Spire Healthcare before your treatment takes place.

    An invoice will be raised after your appointment and we'll write to you advising when payment is due to be collected from your card.

    If you're in agreement with the payment being requested you won't need to do anything further and the payment will be processed automatically.

    If our correspondence does not advise when payment is due to be collected you can either complete payment online or you can call our Customer Services team who can ensure payment is collected correctly.

    Contact Customer Services

  • Will I be sent a receipt on payment?

    If you pay your bill online you'll receive an email confirming the funds have been received.

    If you need a full page receipt, or receipted invoice, our Customer Services team can arrange this for you.

    Contact Customer Services

  • How long will you keep my card information?

    Your card details are kept for six months following the last treatment.

    If you haven't attended the hospital again after this point your card details will be removed from our records.

  • Why do you ask for credit/debit card details?

    If you’re paying for your treatment

    We take credit/debit card details on arrival at the hospital reception or over the telephone to cover any additional costs of care (such as diagnostic tests) in line with our patient terms. Payment will usually be taken on the day of your appointment. If we have been unable to take payment on the day of your appointment, you will receive an invoice statement shortly after your visit and after seven days your card will be charged automatically.

    If you have private medical insurance

    Some people find that they are not fully covered by their insurance policy. This is usually due to having an excess on the policy or because certain investigations or treatments are not covered due to an annual limit.

    Please note that pharmacy items prescribed on a private prescription for outpatient visits are not covered by any insurer and you will need to pay for these by credit/debit card.

    As a result of insufficient cover, you may have incurred charges that need to be paid. These outstanding charges may not be identified until several weeks after your hospital visit and when your insurer has settled only part of our invoice. We will, therefore, ask you for credit/debit card details, which will enable us to take care of any outstanding payments not covered by your policy.

    We will hold your card details for a period of time but may need to request them again for future visits. The process is simple. Your insurer informs you that there are outstanding charges due to Spire Healthcare and we will write to you to confirm the amount you need to pay. You will have seven days from the date of our letter to query this outstanding payment before your card is debited.

    If you are an NHS patient

    The NHS covers all the costs of your treatment with us. We will ask for credit/debit card details to cover extra personal items, such as phone calls or newspapers, just as you would in an NHS hospital.

    Note for all patients

    Credit/debit card details are held securely on the hospital system in accordance with industry standards. You will have seven days in which to query any charges. If you have any queries regarding any charges on your invoice statement, the hospital’s central
    finance office is available to discuss this with you.

  • Payments and invoices | Spire Healthcare (2024)

    FAQs

    What is an invoice in healthcare? ›

    Statement/invoice/bill. A printed summary of your medical bill. Statement covers period. The dates your service or treatment begin and end.

    What is a payment system in healthcare? ›

    A Prospective Payment System (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount.

    What is a payment system for healthcare in which the providers pay for each service given? ›

    A system of payment for healthcare services whereby the provider charges a specific fee for each service rendered and is paid that fee by the patient or by the patient's insurance carrier is called: fee-for-service.

    What is the spire's purpose? ›

    spire, in architecture, steeply pointed pyramidal or conical termination to a tower. In its mature Gothic development, the spire was an elongated, slender form that was a spectacular visual culmination of the building as well as a symbol of the heavenly aspirations of pious medieval men.

    What is an invoice vs payment? ›

    What is the difference between payments and invoices? An invoice serves as a record of the transaction and typically includes details such as the itemized list of our services, prices, payment terms, and any applicable taxes or discounts. A payment, on the other hand, refers to the actual transfer of funds.

    What is the difference between billing and invoicing? ›

    An invoice and a bill are documents that convey the same information about the amount owing for the sale of products or services, but the term invoice is generally used by a business looking to collect money from its clients, whereas the term bill is used by the customer to refer to payments they owe suppliers for ...

    What are the three main payment models in healthcare? ›

    The 3 Core Types of Payment Models in Healthcare
    • Fee-For-Service (FFS)
    • Capitation.
    • Episode-Based.

    What are 8 basic payment methods in health care? ›

    Eight basic payment methods are applicable across all types of healthcare. Each method is defined by the unit of payment: 1) per time period, 2) per beneficiary, 3) per recipient, 4) per episode, 5) per day, 6) per service, 7) per dollar of cost, and 8) per dollar of charges.

    What are 3 different types of billing systems in healthcare? ›

    So, throughout this article, we'll be taking a look at the three most common types of medical billing systems that are used by healthcare organizations across the country: open, closed, and isolated.

    What is the largest source of payment for healthcare services? ›

    Private health insurance was the largest source of funding for personal health care expenditures. SOURCE: Centers for Medicare & Medicaid Services, National Health Expenditures Accounts.

    What is the payment to a health care provider called? ›

    Capitation: A way of paying health care providers or organizations in which they receive a predictable, upfront, set amount of money to cover the predicted cost of all or some of the health care services for a specific patient over a certain period of time.

    What are health insurance payments called? ›

    The amount you pay for your health insurance every month.

    What did the spire replace? ›

    Designed by Ian Ritchie Architects, the Spire, originally known as the Monument of Light, was imagined as a contemporary replacement for the Nelson Pillar, which stood at the same location until 1966.

    What is the spire platform? ›

    SPIRE is a special purpose vehicle established for the purpose of issuing asset backed securities.

    What is the difference between a spire and steeple? ›

    Steeple, Spire, Tower. By these three words, is meant a high building, raised above the main edifice; but, that of steeple, is more general; those, of spire, and, tower, more particular. Steeple, implies, the turret of a church; be it of what form soever. By spire, is understood, a steeple, rising taper to the top.

    What is the purpose of an invoice? ›

    The primary purpose of an invoice is to formalize the agreement between the seller and the buyer regarding the sale of goods or services. Invoices serve several essential functions: Request for Payment: An invoice is a formal request for payment, specifying the amount due and the due date.

    What is an invoice in insurance? ›

    Invoices contain a host of important information related to your policy, premium, and payments. The type of invoice that you receive depends primarily on where you are in the policy process.

    What does giving an invoice mean? ›

    An invoice is a document used to itemise and record a transaction between a Supplier and a buyer. A simple invoice definition is that it's a commercial document issued by a seller telling the customer what they purchased and what they need to pay.

    What is an invoice for reimbursement? ›

    A reimbursement expense invoice is important. It lists all costs incurred and expenses incurred that an employee has while working. This document is clear and simple, showing all the money spent. When you create one, you need to include certain details.

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